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Support

Need help with the NVU API? We're here to assist you.

Getting Help​

If you encounter any issues or have questions about the API, please reach out to our support team:

Common Issues​

Authentication Problems​

If you're having trouble authenticating:

  • Verify your client ID and client secret are correct
  • Ensure your credentials haven't expired
  • Check that you're using the correct authentication endpoint

API Access​

For issues accessing API endpoints:

  • Confirm your access token is included in the Authorization header
  • Check that your token hasn't expired
  • Verify you have the necessary permissions for the endpoint

Credentials Management​

To request new credentials or rotate your client secret, contact your account manager or our support team.

Additional Resources​

For more information about using the NVU API:

  • Review the Authentication guide
  • Check the API reference in the OpenAPI documentation
  • Ensure you're using HTTPS for all API requests